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FAQs
Refund Policy
Do you have any refund policy?

It is our pleasure to serve you! As for us, your satisfaction is our utmost goal. We will do our best to achieve your expectation. If for any reason you are unhappy with your item, don’t worry, wewill gladly deal with it till you are happy. For the quality problem (e.g.different from what we described), please upload some persuasive pictures or videos to service@tidebuy.com and contact with our customer service in time. Once it is verified, you can send the item back to us, and then we will give you a full refund of the item.

However, there are certain limitations as follow:

·    Do not unpack or try on the product, keep it in the original manufacturer condition. Due to the sensitive nature of our products and the principle of our company, we are not allowed to resell hairpieces which have been worn, tried on or handled in the point view of health and hygiene.

 

·     All returns must be shipped back within 7 days after receiving the wig.

 

·     Refunds will be applied back to your original method of payment.

 

·     Returned wigs must be unworn, unaltered, undamaged, not combed out and unwashed.

 

·     Return shipping charges are to be paid by customer.

 

·     Any promotional items included originally with the product must also be returned. If promotional items are not returnedretail costs of these items will beincurred.

 

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