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wigsbuy
Returns,Refund & Dispute
Item that doesn't match the description
Item that doesn't match the description

Lack of functions

If you received a defective item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery.

https://account.wigsbuy.com/account/OrderComplaint/

 

When submitting the ticket, please provide your order number, a description of the defected item and add a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.

You can check the status of your dispute order here:

https://account.wigsbuy.com/account/Order?flag=dis

Our customer service staff will reply you within 48 hours of receiving the message.

 

Sizes not as described

Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our wigs are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements.

A perfect-fitting wigs starts with perfect measurements. Before ordering a made-to-order wig from Wigsbuy, we strongly encourage finding a professional local hairstylist who can help you measure accurately. Watch this instructions below for more information on how to properly take your measurements.

https://shop.wigsbuy.com/s/Custom-Made-Wigs/

 

If you are hesitant between two sizes, we recommend that you select a larger size. If it doesn't fit after your receiving the goods, we suggest that you consult the local hairstylist to modify, we will reimburse you for up to 10% of the product price as a compensation.

If you want to return or exchange your item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery.

https://account.wigsbuy.com/account/OrderComplaint/

When submitting the ticket, please provide your order number, a description of the item with size issue and add a few pictures to show the size problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.

You can check the status of your dispute order here:

https://account.wigsbuy.com/account/Order?flag=dis

Our customer service staff will reply you within 48 hours of receiving the message.

Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

 

Colors not as described

Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description.

Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors settings. We are committed to presenting the true appearance of the product, including its color.

But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

With the pictures you can log into your account and open a dispute within 7 calendar days of delivery.

https://account.wigsbuy.com/account/OrderComplaint/

When submitting the ticket, please provide your order number, a description of the item with color issue and add the pictures to show the color problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.

You can check the status of your dispute order here:

https://account.wigsbuy.com/account/Order?flag=dis

Our customer service staff will reply you within 48 hours of receiving the message.

Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

 

Mis-shipped products:

For mis-shipped items (item shipped was not item ordered), or the material of the wigs is not as same as what you demand.

Please contact customer service by submitting a dispute on our site within 7 calendar days of delivery.

https://account.wigsbuy.com/account/OrderComplaint/

Also,Customer service will always help you solve problems.

Wigsbuy Customer Service Email: service@wigsbuy.com


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